This policy explains how G Stem Shop handles personal information in connection with our online shop, which offers children’s STEM toys, science and experiment kits, robotics products and electronic building sets. It applies when you browse our website, place an order, create an account or contact us.
This policy covers our website and related customer services. Third-party websites or services you choose to use may have their own privacy policies, which you should review separately.
Information We Process
The information we need depends on how you use our shop. It may include:
- Contact details: your name, email address, telephone number and billing or delivery address, where needed to respond to you or fulfil an order.
- Order and delivery information: products purchased, order totals, delivery instructions, order status and information relating to returns, refunds or customer enquiries.
- Account information: information you provide when creating or managing an account, such as your contact details, login credentials and saved addresses.
- Payment-related information: information needed to arrange payment, confirm payment status or process a refund. The details handled by us and by a payment provider depend on the payment method and checkout service used.
- Communications: messages, questions and other information you choose to provide when contacting us.
- Technical and usage information: depending on the services and settings in use, information such as an IP address, browser type, device information, pages viewed or website error records may be processed.
Please provide only information relevant to your order or enquiry. Avoid sending sensitive personal information or payment card details through general enquiry messages.
How We Use Personal Information
We use personal information as needed to:
- Accept, manage and fulfil orders, including arranging payment, delivery, returns and refunds.
- Create and administer customer accounts where this option is available.
- Send order updates and respond to customer questions or requests.
- Operate, maintain and troubleshoot the website.
- Protect customers and the website, investigate suspected misuse and help prevent fraud.
- Understand and improve the shopping experience, where relevant tools are used and permitted.
- Maintain necessary business records, meet applicable legal obligations and handle disputes.
Where applicable data protection law requires a lawful basis, we rely on the basis appropriate to the activity. This may include performing a contract with you, complying with legal obligations, pursuing legitimate interests such as website security and customer support, or obtaining consent where required. Where we rely on legitimate interests, these must be balanced against your rights and interests.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support functions such as a shopping basket, checkout, account sessions and security. Depending on the tools enabled, these technologies may also help remember preferences or understand how visitors use the website.
Where required by applicable law, non-essential cookies or similar technologies should only be used with your consent. You can manage cookies through your browser settings and, where provided, the website’s cookie options. Browser settings generally allow you to block or delete cookies, although doing so may affect checkout or other website functions. Deleting cookies may also remove saved preferences.
When Information Is Shared
Personal information may be shared where necessary to provide our services, including with the following categories of providers:
- Payment providers: to process payments, confirm transactions, manage refunds and support fraud checks.
- Delivery and fulfilment providers: to prepare, deliver or return orders.
- Hosting and technical service providers: to host, maintain, support and secure the website.
- Analytics providers: where such services are used, to help understand website use, subject to applicable consent requirements.
- Professional advisers or public authorities: where reasonably necessary for legal advice, compliance with the law, responding to lawful requests or protecting legal rights.
Sharing should be limited to information relevant to the service or purpose involved. Some providers may handle information under their own privacy policies and legal responsibilities, particularly when processing payments.
International Processing
Depending on the providers involved, your information may be processed outside the country where you live. Where applicable law requires safeguards for international transfers, appropriate safeguards must be in place. You can contact us to ask about arrangements relevant to your information.
How Long Information Is Kept
Personal information is kept only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, meeting applicable legal or accounting obligations and resolving disputes.
Retention periods depend on the type of information, the reason it is held and any applicable requirements. When information is no longer needed, it should be deleted or anonymised securely, subject to necessary backup and record-keeping processes.
Your Privacy Rights
Depending on your location and the applicable law, you may have the right to:
- Ask for access to personal information held about you and receive a copy.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information in certain circumstances.
- Request that processing be restricted.
- Object to certain processing, including processing based on legitimate interests where applicable.
- Receive certain information in a portable format, where this right applies.
- Withdraw consent where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before it was withdrawn.
- Raise a complaint with the relevant data protection authority.
These rights are not absolute and may be subject to legal conditions or exceptions. To make a request, please use the contact link below. We may need information to verify your identity before responding and will handle requests within the time limits required by applicable law.
Children’s Information
Although our products are intended for children’s learning and play, purchases and account registration are intended for adults. Children should not submit personal information or create an account without appropriate adult involvement. If you believe a child has provided personal information inappropriately, please contact us so we can review the situation and take appropriate action.
Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure. The measures appropriate to particular information depend on its nature and the risks involved.
No website, transmission method or storage system can be guaranteed completely secure. Please keep account login details confidential and contact us if you suspect unauthorised use of your account.
Changes to This Policy
We may update this policy to reflect changes to our services, information handling or applicable requirements. Updated versions will be published on this page. Where required by law, we will provide additional notice or seek consent for relevant changes.
Contact Us
For questions about this policy, concerns about your information or requests to exercise your privacy rights, please contact G Stem Shop through https://gstemshop.com/contact-us/.
